Terms of Service

1. The Service

LeadLink is a multi-tenant customer-relationship-management platform that includes lead management, payment tracking, invoice and receipt generation, digital document signing, WhatsApp messaging integration, appointment scheduling and reporting.

We may add, change or remove features from time to time. Material reductions in core functionality during a paid term entitle you to a pro-rated refund of the remaining term if you choose to cancel because of them.

2. Accounts and responsibility

You must provide accurate business and contact information at signup and keep it up to date. You are responsible for all activity under your workspace, including activity by users you invite, and for keeping passwords confidential.

You must be at least 18 years old and authorized to bind the business you register.

3. Subscriptions, billing and trials

The Service is sold as a subscription billed monthly or annually in advance through our payment processor, Stripe. Card details are processed by Stripe and never stored on our servers.

Where a free trial is offered, the first charge occurs at the end of the trial unless you cancel before it ends. Plans include a stated number of user seats; additional seats are billed pro-rata for the remainder of the current billing period.

Subscriptions renew automatically. You can cancel at any time from the billing settings or the customer portal; cancellation takes effect at the end of the current billing period. Except where required by law or stated in these Terms, payments are non-refundable.

4. Suspension for non-payment

If a renewal payment fails we will retry it and notify you. Continued non-payment may result in suspension of access for your workspace users until the balance is settled. Workspace administrators retain limited access during suspension so they can settle payment. Workspaces suspended for an extended period may be deleted after prior notice.

5. Your data

You retain all rights to the data you and your users store in the Service ("Customer Data"), including leads, contacts, documents and payment records. You grant us a limited license to host and process Customer Data solely to provide the Service.

You are responsible for the lawfulness of the Customer Data you collect — including obtaining any consents required to store personal data of your leads and to message them via WhatsApp or email.

Upon termination you may request an export of your Customer Data within 30 days, after which we may delete it.

6. Acceptable use

You may not use the Service to send spam or unlawful communications, to store or distribute malicious or infringing content, to attempt to access other tenants’ data, to probe or disrupt the platform’s security, or to resell the Service without our written agreement.

We may suspend or terminate workspaces that violate this section, with notice where practicable.

7. Invoices and tax documents

The Service can generate tax documents (such as invoices, receipts and credit notes) based on the data you enter. You are solely responsible for the accuracy of that data and for your tax and bookkeeping compliance. LeadLink does not provide accounting or legal advice.

8. Availability and support

We work to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance will be announced where practicable. Support is provided according to your plan.

9. Intellectual property

The Service, its software, design and branding are owned by us or our licensors. These Terms do not grant you any rights in the Service other than the right to use it during your subscription.

10. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is", and our aggregate liability for all claims arising out of or related to the Service is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, or for loss of profits or data.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law and contact

These Terms are governed by the laws of the State of Israel, and the competent courts in Israel shall have exclusive jurisdiction. Questions about these Terms can be sent to us through the contact form on the website.